Frequently Asked Questions

Your Shield of Knowledge

Is Aegis Shield available nationwide?

Yes! Our fully virtual services are available in all 50 states, with no on-site visits required. We use digital reports, video calls, and secure portals to protect your project from anywhere.

Can you help if my project is already mid-way?

Absolutely – we can jump in at any stage for services like inspections, dispute mediation, or warranty enforcement. Describe your current progress in a free consultation to get started.

How does the virtual process work?

You upload project details (e.g., photos, videos, documents) via our secure portal. Our experts provide guidance through digital reports, annotated feedback, and video calls – precise and convenient without travel. Watch our 1-min demo on the How It Works page.

What are the details of the money-back guarantee?

If our services don't prevent or resolve remodel chaos as promised (e.g., disputes, budget overruns, or warranty issues), you'll get a full refund – no questions asked. It applies to ZEUS and all Hestia services.

What's the difference between ZEUS and Hestia?

ZEUS is our all-in-one bundle ($2,424) for complete end-to-end protection across 8 services. Hestia offers flexible ala-carte options (from $99) for targeted needs – mix and match via our interactive shield tool.

Are you licensed professionals like lawyers or inspectors?

We provide informational guidance and support only; we're not licensed lawyers, architects, or inspectors. Our advice isn't a substitute for professional services – always consult licensed experts for binding decisions. See our disclaimer for details.

What payment options do you offer?

Secure payments via Stripe, with flexible plans available for ZEUS or larger Hestia bundles. We accept major credit cards; no hidden fees. Discuss options during your free consultation.

 How do I get started with Aegis Shield?

Book a free 15-minute video consultation via Calendly on the Contact Us page, or take our risk quiz on Home for a personalized recommendation. We'll guide you from there!

How long does a typical remodel project take, and how does Aegis help with timelines?

Timelines vary by scope (e.g., 4-6 weeks for a kitchen, 3-6 months for a full home), but surprises like delays can add 20-30%. We help by vetting pros for reliability, reviewing contracts for penalty clauses, and providing on-demand support to keep things on track.

How much does a remodel usually cost, and how can I avoid going over budget?

Costs range from $10K for small updates to $100K+ for major renovations, with 80% exceeding budgets due to unforeseen issues. We prevent overruns by optimizing designs, verifying materials, and mediating disputes – our clients save an average of $5,000+. Take our risk quiz for a budget assessment.

What should I prepare before starting my remodel?

Gather ideas, set a realistic budget (include 20% contingency), and list priorities. Upload estimates or designs during your free consult – we'll help refine them and vet pros to ensure a smooth start.

What questions should I ask when vetting contractors?

Key ones: Are you licensed/insured? Can you provide references? What's your experience with similar projects? How do you handle change orders? We handle this for you with our Pro-Vet service (in ZEUS or Talos in Hestia, $199) – including background checks and trust scores.a

How do you ensure contractors are reliable?

Through comprehensive vetting: criminal backgrounds, complaint histories, financial health checks, licenses, and custom trust scores. For teams, we cover up to 5 members (more as add-ons). This reduces dispute risks in 1 in 3 projects.

What types of warranties do you help with, and how long do they last?

We secure workmanship (1-5 years typical), material (5-25 years), and manufacturer warranties. We negotiate strong terms, register them, provide care guides to avoid voids, and assist with claims for years post-project (via Warranty-Lock in ZEUS or Apollo in Hestia, $129).

How do I file a warranty claim if something goes wrong?

We guide you: Document issues, gather evidence, and liaise with contractors/manufacturers. Our process ensures quick resolutions – included in ZEUS or available ala-carte (e.g., Hermes mediation, $299). Contact us anytime for support.

What if there's a design flaw or material issue?

We catch these early with Design-Pro (verification/tips) and Build-Quality (evaluations/alternatives) services. If issues arise later, our mediation and warranty enforcement resolve them without extra costs to you.

Do I need permits for my remodel, and who handles them?

Most structural changes require permits (e.g., electrical, plumbing). We advise on requirements during reviews but recommend your contractor obtains them – we vet for licensed pros to ensure compliance.

Will my remodel create a mess, and how do I manage it?

Expect dust and disruption, especially in lived-in homes. We provide custom care guides (Demeter in Hestia, $99) for protecting finishes, and our inspection management ensures clean, timely completions.

When is the best time of year to start a remodel?

Spring/summer for outdoor access, but anytime works with planning. Avoid holidays for availability. We help regardless of season – book a consult to align with your timeline.

What's the difference between remodeling and renovating?

Remodeling changes layout/function (e.g., kitchen expansion), while renovating updates existing (e.g., new cabinets). We protect both with tailored services – take our quiz to see what fits your project.

How do you handle inspections and punch lists?

We analyze reports, resolve issues with pros/inspectors, and manage punch lists for verification (Inspect-Easy in ZEUS or Poseidon in Hestia, $199). This ensures code compliance and your satisfaction.

Can you provide references or examples of past projects?

Yes! Check our Client Stories page for testimonials and victories, like saving $10K on contractor scams. For specifics, request during your free consultation.

What insurance or bonds do you recommend for contractors?

Ensure general liability ($1M+), workers' comp, and surety bonds. We vet for these in our services, protecting you from liabilities – a key part of Pro-Vet.

How often will I get updates during my project?

Real-time via your dashboard, plus on-demand video sessions (four in ZEUS). We prioritize clear communication to prevent misunderstandings.

What if I have a dispute with my contractor?

We mediate: Document, engage parties, file complaints if needed (Dispute-Fix in ZEUS or Hermes in Hestia, $299). Most resolve in days, saving you stress and costs.

Are there any discounts or promotions?

Yes – use code SHIELD10 for 10% off your first Hestia service. Bundle Hestia for savings, or upgrade to ZEUS for 30%+ value. Check with us for current offers.

How secure is my data and privacy?

We use encrypted portals and comply with privacy laws – no sharing without consent. Full policy in the footer. Your project details stay confidential.

Can I cancel or change services after starting?

Yes, with prorated refunds for unused portions (subject to terms). Contact support to adjust – our money-back guarantee covers dissatisfaction.

What equipment or tools do I need for virtual consultations?

Just a device with camera/microphone for video calls, and a way to upload files (e.g., phone photos). No special software – we guide you through setup.

How does Aegis compare to hiring a general contractor or using free online tools?

We're your advocate, not the builder – focusing on protection (vetting, warranties) at a fraction of GC fees (often 10-20% of project cost). Free tools lack depth; we save $5,000+ on average. See Why Us on Home.

Aegis Shield provides virtual guidance and support for informational purposes only. We are not lawyers, architects, or inspectors. Our advice is not a substitute for professional legal, engineering, or official services. Always consult licensed experts for binding decisions. Results may vary; no guarantees of outcomes.

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